FAQS

Where do I get a claim number?

Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process, we will do the rest.

Do I need more than one estimate?

No. One estimate is all you need. There are no laws stating you need to get multiple estimates.

Will the parts be ordered before I drop off my vehicle for repair?

Yes. We will order your vehicle’s parts at the time that we write the estimate and schedule your vehicle for drop-off a couple of days later unless your vehicle is found unsafe to drive, then we would help you arrange for a rental vehicle as soon as possible. This enables us to provide quicker turnaround time.

If my vehicle’s frame is damaged is it a total loss?

No. A car is a total loss only when the price of repairs exceeds the insurance company’s determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.

Can you match the paint color?

Today’s modern factory finishes incorporate multiple layers of highly specialized paints. We use only the highest quality paint and materials available including Spies Hecker. This system allows us to match not only the vehicle’s color but also the overall finish and also comes with a lifetime warranty.